WE DO IT RIGHT AND ON TIME
Trail blazers in third-party testing for the cannabis industry
OnPoint Laboratories is committed to a turn around time that will benefit your business. With dedicated customer satisfaction, and advanced technology at our helm, OnPoint Laboratories provides a range of 5-10 days for testing conclusions.
Each timeline is dependent on the test and the number of products that will be concluded. The amount of time when we may receive a sample will also play into turnaround time for testing of Cannabinoids, Pesticides, Mycotoxins, Microbial, Residual Solvents, and Heavy Metals Methods.
Each business that does testing with OnPoint Laboratories is provided with a dedicated customer service representative. This guarantees a consistent communication flow between your business and our testing lab.
In the early stages of a new business relationship, we will walk through the process with your business to create a simple and fluid process for your testing.
- We will determine your preferred communication method.
- OnPoint Laboratories will keep you notified of the stages of your testing progress.
- We stay committed to our estimated timelines.
Your customer service contact will respond to you within 48 hours of contact.
There are only so many hours in the day, and we want to make sure that you aren’t wasting any of them. Our team has a steadfast pick-up program to ensure your samples aren’t the reason that your timeline is held up. Ask your OnPoint Laboratories contact how you can enroll in our pick-up program.